Poltekpar Bali, in collaboration with Injourney Tourism Development Corporation (ITDC) The Nusa Dua, successfully held the 2024 Hospitality & Service Excellence Training.
The Nusa Dua, October 10, 2024 – Bali Tourism Polytechnic (Poltekpar Bali), in collaboration with PT Pengembangan Pariwisata Indonesia or ITDC, successfully held a Collaborative Community Service (PKM) event with the theme “Hospitality and Excellence Service Training for The Nusa Dua Transport Association.” The event took place on Tuesday, December 10, 2024, at the Wantilan ITDC, The Nusa Dua.
This Collaborative PKM event was officially opened by the General Manager of ITDC The Nusa Dua, I Made Agus Dwiatmika, accompanied by I Putu Esa Widaharthana, SE., M.Sc., as the Head of the Event. The training was attended by 60 participants from the The Nusa Dua Transport Association.
I Made Agus Dwiatmika, General Manager of ITDC The Nusa Dua, stated, "ITDC is committed to continuously improving the quality of tourism services in The Nusa Dua area. With this training for drivers, we hope to take a strategic step in providing an understanding of service quality, especially for transportation services in The Nusa Dua area. We highly appreciate Bali Tourism Polytechnic (Poltekpar Bali) for their support and collaboration in organizing this training. The alignment between education and the tourism industry is our main reference in organizing this event to improve competence and competitiveness for sustainable tourism development."
I Putu Esa Widaharthana, SE., M.Sc., Head of the Event, added, "In facing the 4.0 industrial era and moving towards the 5.0 industrial era, enhancing tourism products to improve global competitiveness must be matched with the availability of skilled and competent human resources. This training is expected to provide opportunities for tourism players, especially transport drivers, to understand basic tourism concepts, knowledge about tourist destinations, the tourism industry, tourism marketing, human resources and institutions, as well as the development of technology and information as basic knowledge, so they can play the role of facilitators, dynamic leaders, and good regulators in the tourism environment."
The event was divided into several sessions. The first session presented material on Basic Professionalism Attitudes, delivered by Dr. I Nyoman Sudiksa, SE., M.Par., CHE. This was followed by the second session on Cross-Cultural Understanding, presented by Drs. I Gusti Ngurah Agung Suprastayasa, M.Ed. The final session covered Digital Business Opportunities, presented by Ida Bagus Putu Agus Garlika, S,ST,Par.,MM.,CPOD., CDMP. In addition to receiving training material, participants were also invited to engage in discussions and share experiences with the facilitators and speakers.
Through this training, it is expected that participants will be able to develop their industry competencies in delivering excellent service, enabling them to work more professionally and efficiently. Moreover, this training is also expected to enhance customer satisfaction, which in turn will strengthen the reputation and image of tourism in the Nusa Dua area. By emphasizing high service standards, this training plays a role in improving the professionalism of members and building stronger collaborative relationships among them. Overall, this event aims to create outstanding and satisfying services, which will enhance the competitiveness of the Nusa Dua area in the tourism sector.
This Collaborative PKM event was officially opened by the General Manager of ITDC The Nusa Dua, I Made Agus Dwiatmika, accompanied by I Putu Esa Widaharthana, SE., M.Sc., as the Head of the Event. The training was attended by 60 participants from the The Nusa Dua Transport Association.
I Made Agus Dwiatmika, General Manager of ITDC The Nusa Dua, stated, "ITDC is committed to continuously improving the quality of tourism services in The Nusa Dua area. With this training for drivers, we hope to take a strategic step in providing an understanding of service quality, especially for transportation services in The Nusa Dua area. We highly appreciate Bali Tourism Polytechnic (Poltekpar Bali) for their support and collaboration in organizing this training. The alignment between education and the tourism industry is our main reference in organizing this event to improve competence and competitiveness for sustainable tourism development."
I Putu Esa Widaharthana, SE., M.Sc., Head of the Event, added, "In facing the 4.0 industrial era and moving towards the 5.0 industrial era, enhancing tourism products to improve global competitiveness must be matched with the availability of skilled and competent human resources. This training is expected to provide opportunities for tourism players, especially transport drivers, to understand basic tourism concepts, knowledge about tourist destinations, the tourism industry, tourism marketing, human resources and institutions, as well as the development of technology and information as basic knowledge, so they can play the role of facilitators, dynamic leaders, and good regulators in the tourism environment."
The event was divided into several sessions. The first session presented material on Basic Professionalism Attitudes, delivered by Dr. I Nyoman Sudiksa, SE., M.Par., CHE. This was followed by the second session on Cross-Cultural Understanding, presented by Drs. I Gusti Ngurah Agung Suprastayasa, M.Ed. The final session covered Digital Business Opportunities, presented by Ida Bagus Putu Agus Garlika, S,ST,Par.,MM.,CPOD., CDMP. In addition to receiving training material, participants were also invited to engage in discussions and share experiences with the facilitators and speakers.
Through this training, it is expected that participants will be able to develop their industry competencies in delivering excellent service, enabling them to work more professionally and efficiently. Moreover, this training is also expected to enhance customer satisfaction, which in turn will strengthen the reputation and image of tourism in the Nusa Dua area. By emphasizing high service standards, this training plays a role in improving the professionalism of members and building stronger collaborative relationships among them. Overall, this event aims to create outstanding and satisfying services, which will enhance the competitiveness of the Nusa Dua area in the tourism sector.
